Frequently Asked Questions - FAQ

Orders and Shipping
How can I place an order?
You can buy directly from our online store: chocolates-sero.com .
If you need help choosing a product or wish to place a special order, contact us via WhatsApp at +502 3021 1182 or by email at hello@chocolates-sero.com ; we'd be happy to help you.

Do you ship internationally?
Yes! We ship to several countries. Rates and delivery times vary depending on the destination.
For specific shipping inquiries, please write to us at hello@chocolates-sero.com or send us a WhatsApp message at +502 3021 1182.

How long does delivery take?
Delivery times depend on your location.
In Guatemala, orders usually arrive within 2 to 5 business days.
For international shipments, the estimated time is 7 to 15 business days.
If you need your order urgently, contact us via WhatsApp at +502 3021 1182 and we will do our best to assist you.

Products
Are your chocolates made with single-origin cocoa?
Yes! All our chocolates are made with single-origin cocoa, sourced directly from Guatemalan farms like Finca Kampura and Finca Agua Blanca.
Each bar expresses the unique character and terroir of Guatemala.

Do you offer wholesale or business orders?
Of course. We work with hotels, restaurants, corporate gifts, and shops.
For wholesale inquiries, please contact us directly:
WhatsApp: +502 3021 1182
Mail: hello@chocolates-sero.com

Are your products suitable for people with allergies?
Our chocolates are made in a plant that handles nuts, dairy products, and soy.
Please refer to each product description for detailed allergen information.
For specific questions about diets or allergens, please contact us at hello@chocolates-sero.com .

Payments
What payment methods do you accept?
We accept credit and debit cards, as well as other methods available through the online checkout process.
For wholesale orders or alternative payment methods (such as bank transfer), please contact us at hello@chocolates-sero.com or to +502 3021 1182.

Returns and Refunds
What is your return policy?
We want you to enjoy every bite. If you received a damaged or incorrect product, please contact us within 7 days of delivery.
WhatsApp: +502 3021 1182
Mail: hello@chocolates-sero.com
Include your order number and a photograph of the problem, and we'll take care of it.

Contact us
Still have questions? We're here to help!
WhatsApp: +502 3021 1182
Mail: hello@chocolates-sero.com
Location: Guatemala City, Guatemala

From Pod to Bar — Our Process

  • 1. The Beans

    We source fermented and dried cacao beans from our trusted partner farms in Guatemala — Aj Asipasm, Finca El Tesoro, Finca Kampura, and Finca Agua Blanca. Each origin brings unique flavor profiles shaped by its terroir.

  • 2. Fermentation & Drying

    Our partner farms carefully ferment the cacao beans for 5–7 days in wooden boxes, developing the complex flavor compounds that define fine chocolate. The beans are then sun-dried before reaching our workshop.

  • 🔥 3. Roasting

    Beans are slow-roasted in small batches at precise temperatures to unlock layers of fruit, earth, and chocolate notes unique to Guatemalan cacao.

  • 🍫 4. The Bar

    Refined, tempered, and molded by hand into every Sero bar. No additives, no shortcuts — just pure Guatemalan bean-to-bar chocolate with intention.

Rooted in Guatemalan Soil

Every Sero bar begins at one of our trusted partner farms in Guatemala's finest cacao-growing regions. We work directly with Aj Asipasm, Finca El Tesoro, Finca Kampura, and Finca Agua Blanca — communities and families who share our commitment to quality, transparency, and care for the land.

Taste the Story → Shop Our Chocolates

A Note from Our Founder

I started Sero with a simple belief: Guatemala's cacao deserves to be experienced, not just exported. Every bar we craft honors the farmers, the land, and generations of knowledge that make our chocolate possible. When you taste Sero, you're tasting a place and a purpose.